Privacy Policy

Last updated: December 23, 2025

This Privacy Policy explains how TerraBound Outdoors (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit our website, use our services, or make a purchase from terraboundoutdoors.co.uk (the “Site”). It also describes your rights under the UK GDPR and the Data Protection Act 2018.

By accessing our Site or using our services, you agree to the practices described in this policy.

1. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our gear offerings, services, or legal requirements. When we do, we will update the “Last Updated” date at the top of this page.

2. Information We Collect

We collect personal information in several ways depending on how you engage with the TerraBound community.

Information You Provide Directly:

  • Name and contact details (email, phone number).

  • Shipping and billing addresses for your gear deliveries.

  • Payment details (processed securely through third-party providers).

  • Account credentials if you choose to create a customer profile.

  • Correspondence with our customer service team.

Information Automatically Collected:

  • Device type, browser info, and IP address.

  • Site usage data (pages viewed, kit lists browsed, and time on site).

  • Cookies and similar tracking technologies.

Information from Third Parties:

  • Payment processors (e.g., Shopify Payments, PayPal).

  • Shipping carriers and logistics partners for delivery updates.

  • Advertising and analytics providers.

3. Legal Bases for Processing (UK GDPR)

We process your data under the following legal grounds:

  • Contractual necessity: To process your orders and get your gear delivered.

  • Legitimate interests: To improve our Site, prevent fraud, and understand which outdoor equipment our customers value most.

  • Legal obligation: For tax, accounting, and regulatory compliance.

  • Consent: For marketing newsletters and non-essential cookies.

4. How We Use Your Information

We use your information to:

  • Fulfil and deliver your outdoor equipment orders.

  • Provide technical support and gear advice.

  • Personalise your shopping experience.

  • Improve our website functionality and product range.

  • Prevent fraudulent activity to keep our community safe.

  • Send marketing communications (only with your explicit consent).

5. Cookies & Tracking Technologies

We use cookies to operate essential parts of the Site and analyse visitor behaviour. UK users will see a cookie consent banner allowing you to manage non-essential cookies. You can also disable cookies via your browser, though this may impact some site features.

6. Sharing Your Information

We do not sell your personal information. We only share data with trusted partners who help us run TerraBound Outdoors:

  • Shopify (Our store platform).

  • Payment Processors (To securely handle transactions).

  • Courier Partners (Royal Mail, DPD, DHL, etc., to deliver your orders).

  • IT & Analytics Services (To maintain site security and performance).

7. International Data Transfers

As we use global service providers like Shopify, your data may be transferred outside the UK. In these cases, we ensure the UK government’s adequacy decisions are in place or use approved safeguards (such as IDTAs or SCCs) to protect your information.

8. Your Privacy Rights (UK Residents)

Under the UK GDPR, you have the right to:

  • Access, correct, or request erasure of your personal data.

  • Object to or restrict certain types of data processing.

  • Withdraw consent at any time (for marketing or cookies).

  • Data portability (requesting a copy of your data in a digital format).

To exercise these rights, please contact us at support@terraboundoutdoors.co.uk.

9. Marketing Communications

If you opt-in, we may send you emails regarding new gear arrivals, seasonal promotions, and outdoor guides. You can "Unsubscribe" at any time via the link in our emails.

10. Children’s Privacy

Our Site is intended for adults (16+). We do not knowingly collect data from children. If you believe a child has provided us with data, please contact us immediately.

11. Data Storage & Security

We implement industry-standard security measures to protect your data. We retain your information only as long as necessary to complete your purchases, meet UK tax obligations, or resolve disputes.

12. Complaints

If you have concerns about your data, please contact us first at support@terraboundoutdoors.co.uk. If you remain unsatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

13. Contact Information

TerraBound Outdoors Email: support@terraboundoutdoors.co.uk