Privacy Policy

Last updated: November 10, 2026

This Privacy Policy explains how TERRABOUND Outdoor (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit our website, use our services, or make a purchase from terraboundoutdoor.com (the “Site”). It also describes your rights under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

By accessing our Site or using our services, you agree to the practices described in this policy.

1. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our gear offerings, services, or legal requirements. When we do, we will update the “Last Updated” date at the top of this page.

2. Information We Collect

We collect personal information in several ways depending on how you engage with the TERRABOUND community.

Information You Provide Directly:

  • Name and contact details (email, phone number).

  • Shipping and billing addresses for your gear deliveries.

  • Payment details (processed securely through third-party providers).

  • Account credentials if you choose to create a customer profile.

  • Correspondence with our customer service team.

  • Your mobile number and your consent, if you sign up for our text messages.

Information Automatically Collected:

  • Device type, browser info, and IP address.

  • Site usage data (pages viewed, kit lists browsed, and time on site).

  • Cookies and similar tracking technologies.

Information from Third Parties:

  • Payment processors (e.g., Shopify Payments, PayPal).

  • Shipping carriers and logistics partners for delivery updates.

  • Advertising and analytics providers.

3. Consent

We collect, use and disclose your personal information only for the purposes described in this policy, and with your consent. We obtain express consent for marketing newsletters, marketing text messages and non-essential cookies; for processing and delivering your order, your consent is implied when you place it. You can withdraw your consent at any time, subject to legal or contractual restrictions.

4. How We Use Your Information

We use your information to:

  • Fulfill and deliver your outdoor equipment orders.

  • Provide technical support and gear advice.

  • Personalize your shopping experience.

  • Improve our website functionality and product range.

  • Prevent fraudulent activity to keep our community safe.

  • Send marketing communications (only with your explicit consent).

  • Send marketing text messages, if you have signed up for them.

5. Cookies & Tracking Technologies

We use cookies to operate essential parts of the Site and analyze visitor behaviour. You may see a cookie consent banner allowing you to manage non-essential cookies. You can also disable cookies via your browser, though this may impact some site features.

6. Sharing Your Information

We do not sell your personal information. We only share data with trusted partners who help us run TERRABOUND Outdoor:

  • Shopify (Our store platform).

  • Payment Processors (To securely handle transactions).

  • Courier Partners (Canada Post, DHL, etc., to deliver your orders).

  • IT & Analytics Services (To maintain site security and performance).

  • Klaviyo and YSMS (To send our emails and text messages).

We will not share your mobile information or opt-in consent with third parties or affiliates for marketing or promotional purposes. All other categories, such as text messaging originator opt-in data and consent, will not be shared with third parties.

7. International Data Transfers

As we use global service providers like Shopify, your data may be stored and processed outside Canada, where it may be accessible to the courts, law enforcement and national security authorities of those countries. In these cases, we use approved safeguards to protect your information.

8. Your Privacy Rights

You have the right to:

  • Access, correct, or request erasure of your personal data.

  • Object to or restrict certain types of data processing.

  • Withdraw consent at any time (for marketing or cookies).

  • Data portability (requesting a copy of your data in a digital format).

To exercise these rights, please contact us at info@terraboundoutdoor.com

9. Marketing Communications

If you opt-in, we may send you emails regarding new gear arrivals, seasonal promotions, and outdoor guides. You can "Unsubscribe" at any time via the link in our emails.

If you sign up for our text messages, we may send you recurring automated marketing texts, such as cart reminders and offers. Message frequency varies, and message and data rates may apply. You can stop at any time by replying STOP to texts from our US and Canada number, or by tapping the unsubscribe link in any text. Full details are in our Text Message Terms.

10. Children’s Privacy

Our Site is intended for adults (16+). We do not knowingly collect data from children. If you believe a child has provided us with data, please contact us immediately.

11. Data Storage & Security

We implement industry-standard security measures to protect your data. We retain your information only as long as necessary to complete your purchases, meet UK tax obligations, or resolve disputes.

12. Complaints

If you have concerns about your data, please contact us first at info@terraboundoutdoor.com. If you remain unsatisfied, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.

13. Contact Information

  • Email: info@terraboundoutdoor.com

  • Phone: +44 20 4577 0324

  • Hours: Monday – Saturday, 9:00 AM – 6:00 PM GMT

Business Details

Store: TERRABOUND Outdoor
Address: 61 Whitechapel High St, London E1 7PE
Phone: +44 20 45770324
E-mail: info@terraboundoutdoor.com
Business Registration: 98476890
Contact Form: Click Here
Opening Hours: Monday – Saturday: 9:00 AM – 6:00 PM GMT