Privacy Policy

Last updated: August 13, 2026

This Privacy Policy explains how TERRABOUND Outdoor ("we", "our", or "us") collects, uses, and protects your personal information when you visit our website, use our services, or make a purchase from terraboundoutdoor.com (the "Site"). It also describes your privacy rights, including under the Australian Privacy Principles.

By accessing our Site or using our services, you agree to the practices described in this policy.

1. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our gear offerings, services, or legal requirements. When we do, we will update the "Last Updated" date at the top of this page.

2. Information We Collect

We collect personal information in several ways depending on how you engage with the TERRABOUND community.

Information You Provide Directly:

  • Name and contact details (email, phone number).

  • Shipping and billing addresses for your gear deliveries.

  • Payment details (processed securely through third-party providers).

  • Account credentials if you choose to create a customer profile.

  • Correspondence with our customer service team.

Information Automatically Collected:

  • Device type, browser info, and IP address.

  • Site usage data (pages viewed, kit lists browsed, and time on site).

  • Cookies and similar tracking technologies.

Information from Third Parties:

  • Payment processors (e.g., Shopify Payments, PayPal).

  • Shipping carriers and logistics partners for delivery updates.

  • Advertising and analytics providers.

3. Why We Collect and Use Your Information

We only collect personal information that is reasonably necessary for our business of selling and delivering outdoor equipment. We process your data on the following grounds:

  • Contractual necessity: To process your orders and get your gear delivered.

  • Legitimate interests: To improve our Site, prevent fraud, and understand which outdoor equipment our customers value most.

  • Legal obligation: For tax, accounting, and regulatory compliance.

  • Consent: For marketing newsletters and non-essential cookies.

4. How We Use Your Information

We use your information to:

  • Fulfil and deliver your outdoor equipment orders.

  • Provide technical support and gear advice.

  • Personalise your shopping experience.

  • Improve our website functionality and product range.

  • Prevent fraudulent activity to keep our community safe.

  • Send marketing communications (only with your explicit consent).

5. Cookies & Tracking Technologies

We use cookies to operate essential parts of the Site and analyse visitor behaviour. Where shown, a cookie consent banner allows you to manage non-essential cookies. You can also disable cookies via your browser, though this may impact some site features.

6. Sharing Your Information

We do not sell your personal information. We only share data with trusted partners who help us run TERRABOUND Outdoor:

  • Shopify (Our store platform).

  • Payment Processors (To securely handle transactions).

  • Our manufacturing and fulfilment partners (Your order ships directly from them, so we pass on your name, delivery address and contact details).

  • Courier Partners (Australia Post and international carriers, to deliver your orders).

  • IT & Analytics Services (To maintain site security and performance).

7. International Data Transfers

TERRABOUND Outdoor is a European business, and we use global service providers such as Shopify, so your data is handled outside Australia — including in the Netherlands, the United Kingdom, the European Union, the United States and China. We take reasonable steps to ensure your information is protected, including through our contracts with these partners and approved transfer safeguards such as Standard Contractual Clauses.

8. Your Privacy Rights

You have the right to:

  • Access the personal information we hold about you.

  • Correct information that is inaccurate, out of date or incomplete.

  • Request erasure of your personal data where we no longer need it.

  • Withdraw consent at any time (for marketing or cookies).

To exercise these rights, please contact us at info@terraboundoutdoor.com. We will not charge you for making a request.

9. Marketing Communications

If you opt-in, we may send you emails regarding new gear arrivals, seasonal promotions, and outdoor guides. You can "Unsubscribe" at any time via the link in our emails, and we will action your request promptly.

10. Children's Privacy

Our Site is intended for adults (16+). We do not knowingly collect data from children. If you believe a child has provided us with data, please contact us immediately.

11. Data Storage & Security

We implement industry-standard security measures to protect your data. We retain your information only as long as necessary to complete your purchases, meet our tax and record-keeping obligations, or resolve disputes.

12. Complaints

If you have concerns about your data, please contact us first at info@terraboundoutdoor.com. If you remain unsatisfied, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

13. Contact Information

  • Email: info@terraboundoutdoor.com

  • Contact Form: Click here

  • Phone: +44 20 4577 0324 (UK number — international call from Australia)

  • Hours: Monday – Saturday, 9:00 AM – 6:00 PM GMT

Business Details

TERRABOUND Outdoor
Address: 61 Whitechapel High St, London E1 7PE, United Kingdom
Phone: +44 20 45770324
E-mail: info@terraboundoutdoor.com
Business Registration: 98476890
Contact Form: Click Here
Opening Hours: Monday – Saturday: 9:00 AM – 6:00 PM GMT