Returns Policy

Last updated: July 16th, 2026

At TERRABOUND Outdoor, we want you to be fully equipped for your next journey. If a piece of gear doesn't meet your expectations or the fit isn't right for the trail, we are here to help. This policy outlines your return options and the process for all TERRABOUND Outdoor customers.

30-Day Return Period

We offer a 30-day return window from the date of delivery. If you decide the equipment isn't right for you within this time, you can return it for a refund.

How to Start a Return

To ensure your return is processed efficiently, please follow these steps:

Request Authorization: Email us at info@terraboundoutdoor.com to notify us of your return.

Condition Check: To be eligible for a full refund, items must be:

  • Unused and in original condition (e.g., boots only worn indoors to check fit).
  • Complete with all original tags, manuals, and packaging.
  • Clean and free from outdoor debris, pet hair, or odors.

Approval: Once approved, we will provide you with the return shipping instructions. Items sent back without prior authorization may experience delays in processing.

Damaged, Faulty, or Warranty Issues

We pride ourselves on the quality of our gear. Your consumer rights under applicable law fully apply. If an item arrives damaged or develops a fault:

Within 30 days: We will provide a full refund or replacement.

After 30 days: We will assist with a repair or replacement in accordance with the manufacturer's warranty. Please contact us immediately at info@terraboundoutdoor.com with photos of the fault so we can resolve it for you.

Exchanges

Looking for a different size or model? The easiest thing to do is email us at info@terraboundoutdoor.com first. An exchange is usually much simpler than a full return, and in many cases we can get the right size to you without needing the original sent back at all. Just tell us what you have and what you would like instead, and we will find the best way to sort it for you.

Refunds

Inspection: Once your return reaches our warehouse, we will inspect it to ensure it meets the return conditions.

Payment: Approved refunds are issued to your original payment method.

Timeline: We aim to process refunds within 10 business days of receipt. Please allow a few extra days for your bank to reflect the credit.

Follow-up: If you haven't seen your refund within 15 business days of our confirmation email, please get in touch.

Where Your Return Is Sent

TERRABOUND Outdoor operates on a direct-to-consumer model. Rather than holding stock in a local warehouse, we work directly with our specialist manufacturers overseas, and every order is shipped straight from them to you. It is a deliberate choice: it cuts out unnecessary shipping and the mark-ups of the middlemen in between, which lets us keep our prices fair and our footprint smaller.

Because your order ships directly from our specialist manufacturers in Asia, any item sent back to us must return to that same facility. The return address is in China:

Street Address: No. 2 Yuangtong Express, No. 409, Suxi Yiwu Town
Postcode: 310000
Province/State: Zhejiang
Country: China

Please only send return parcels to this address once you have received written return authorization from our customer service team. Contact us at info@terraboundoutdoor.com before sending anything back — we will confirm the correct address for your item and talk you through the process.

Customs Documentation (Required)

International returns to China require proper customs paperwork. Without it, the parcel may be held or refused by Chinese customs — which means the return cannot be delivered to our warehouse and no refund can be processed. You will need:

  • A completed CN22 customs form for lower-value or smaller parcels, or a CN23 for larger or higher-value parcels — your chosen carrier (USPS, DHL, UPS, FedEx, etc.) will advise which form applies to your shipment.

  • A Proforma Invoice clearly marked "Returned Goods" to inform Chinese customs that the parcel is not a commercial import.

  • Your order number clearly written both on the outside of the parcel and inside on the invoice.

We recommend using a tracked international shipping service and sending the tracking number to info@terraboundoutdoor.com so we can monitor delivery. Please keep your proof of shipping until the refund has been processed.

Return Shipping Costs

Customer Responsibility: For "change of mind" returns or sizing issues, the cost of return shipping is covered by the customer. Because returns are sent to our warehouse in China, international shipping costs apply. Typical return shipping to China ranges from approximately $15–$35 USD per parcel, depending on package size, weight, chosen shipping service, and country of origin. We recommend obtaining a quote from your local carrier before shipping.

Our Responsibility: If the item is faulty, damaged upon arrival, or we sent the wrong gear, TERRABOUND Outdoor will provide a pre-paid return label or reimburse your shipping costs.

No Restocking Fees

We believe in fair play. There are no restocking fees for any returned items that meet our return conditions.

Customer Support

Need help choosing a different size or technical spec? Our team of outdoor experts is ready to assist.

Business Details

Store: TERRABOUND Outdoor
Address: 61 Whitechapel High St, London E1 7PE
Phone: +44 20 45770324
E-mail: info@terraboundoutdoor.com
Business Registration: 98476890
Contact Form: Click Here
Opening Hours: Monday – Saturday: 9:00 AM – 6:00 PM GMT